September 30, 2022

Unique Fam Trips

Travel and Hotels

How Satisfied (or Not) Are Hotel Guests Today? A Deep Dive

2 min read

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By Daniel Craig, Founder, Reknown

As the vacation business carries on to rebound from the pandemic, resorts are battling with staffing shortages, soaring charges and lagging enterprise vacation. Nonetheless, numerous attributes have pushed place charges to very well above pre-pandemic levels.

How have these situations impacted visitor sentiment? To obtain out, Reknown partnered with Shiji’s ReviewPro to assess about 1.5 million opinions of 7,500 resorts all around the environment. Even though some of the success had been predictable, many others were unforeseen, and there were being astonishing variances in general performance by area.

Get All set for the Q2 2022 World Lodge Review Benchmark Report
This month, we launch the success of our most current assessment: the Q2 2022 World wide Lodge Review Benchmark. In this 2nd instalment in our quarterly report sequence, we provide a treasure trove of evaluate knowledge and insights to permit hoteliers to benchmark functionality at the world-wide, regional, and star-phase degree and look at 2022 results with 2021 and 2019.

Vital overview metrics in the report incorporate:

  • Regular Evaluate Ratings (World-wide Review Index™)
  • Evaluate Volume
  • Market place Share and Typical Scores by Evaluation Source
  • Regular Scores by Lodge Division
  • Semantic Assessment of Overview Remarks
  • Management Responses

An Evolving Problem for Hoteliers: Running Lodge Assessment Distribution
In the report, we also highlight evaluate distribution. Considering that the launch of Tripadvisor over 20 several years in the past, on line opinions have proliferated to over 140 sources around the globe. In recent several years, Reserving.com and Google have develop into evaluate powerhouses, now producing over 70% of world wide assessments, eclipsing Tripadvisor, Expedia and other overview sites.

As a end result, managing a diverse distribution technique is no for a longer period the special area of lodge earnings managers—it’s a important obligation of on the internet popularity supervisors too. The report attributes professional insights and approaches for monitoring and handling testimonials on many journey internet sites and keeping a healthful critique distribution strategy.

Preorder the World wide Resort Overview Benchmark Report Currently
We’re now putting the ending touches on the report, which will be unveiled in mid-September. Preorder your copy of this free report right now and secure accessibility to the information and insights you want to guide 2023 setting up and budgeting.

 

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